Privacy Policy

JDS Labs assumes the following responsibilities:

  • Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
  • Never selling user-provided and user-generated data.
  • Providing transparency for our users into what data we collect and how collected data is utilized and/or shared.
  • Informing users if their data is compromised.

If you place an order with JDS Labs, you may be asked to enter your: name, e-mail address, shipping and billing addresses, phone number, and credit card information. You may, however, visit our site anonymously.

If you browse jdslabs.com, with or without placing an order, we know for a limited time that a user at your IP address has visited pages on our site.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website
    (we continually strive to improve our offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send emails related to your order
    The email address you provide for order processing may be used to send you information and updates pertaining to your order, such as order status information and tracking information.
  • To send emails in response to the JDS Labs Blog
    Email addresses you provide to blog.jdlabs.com, strictly on an opt-in sign up basis, will result in occasional emails containing company news, updates, or related product or service information.
  • To support delivery of your order
    We ship worldwide through third parties: DHL, FedEx, UPS, and the United States Postal Service (via a service called Endicia). We pass delivery addresses, phone numbers, email addresses, and invoices to these companies to the extent required for successful delivery of your order. JDS Labs complies with United States export regulations and authorities.

Account and Personal Information

JDS Labs does not utilize customer accounts. We only store your order data, including items ordered, name, mailing and billing addresses, and email addresses. Your information is used to fulfill your order, verify payment authenticity, and provide support and warranty service. We follow industry best practices for server security, encryption, and limiting of access to authorized users. After your order has been fulfilled, we will remove your personal information upon request.

Payment Providers

All supplied credit card information is transmitted via SSL directly to our third-party payment gateway, Braintree.com, in order to maintain PCI DSS compliance. Credit card data such as cardholder name, credit card number, expiration date, and CVV code are never sent to a JDS Labs server. We only store secure tokens representing your payment method.

PayPal is offered as a payment method. When using PayPal at jdslabs.com, you must provide your PayPal email address. You will be directed to paypal.com to complete your order, and then optionally returned to jdslabs.com.

Access Logging

In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referrer, and user agent strings. We may retain these logs for up to 60 days.

In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as placing on order or submitting a support request.

Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.

Cookies, Tags, Tracking Pixels, HTTPS, and Analytics

We use cookies, tags, and tracking pixels to know when users are browsing jdslabs.com and to collect data on what product pages and content you browse, in order to observe business metrics including bounce rate and conversion rate. Google, as a third party vendor, uses cookies, tags, and tracking pixels on our site for occasional retargeting ads on other sites you may visit. You may opt out of ads by visiting the Google info link and content network privacy policy.

We also utilize Google Analytics and Google Adwords to track how many unique visitors jdslabs.com receives, where they come from, how they navigate our site, and whether anonymouse visitors clicked a paid advertisement. All analytics are conducted on an anonymous basis; while we know if an anonymouse visitor clicks an ad and/or places an order, we do not associate analytics with specific customers.

We strive to serve all content securely, via HTTPS.

Social Media

We maintain accounts on various social media platforms, including Facebook, Twitter, Google+, Instagram, GitHub, and YouTube. We strive to adhere to the jdslabs.com privacy policy through outside platforms.

We do not utilize third-party social media badges or widgets which function as trackers.

Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Use

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy, you may Contact Us.

JDS Labs

909 N Bluff Rd

Collinsville, IL 62234

United States

Adam N.

"Enjoying The Element with my Ether Cs!"

@kelko

Kudos to @jdslabs - not only are their products breathtakingly good. Their customer service and support is equally awesome. Thanks for all the help 🙏

Tomer G.

New toy: JDS Labs, Inc. El DAC. Initial impression is remarkably neutral sound along with remarkable resolution and detail

@pramodnundlall

Enjoying my stack!!! @jdslabs

@Paul

Element 3 is installed and what can I say. What an upgrade. The screen is so useful and I absolutely love the volume control increments. It just feels so satisfying to change the volume now!

@M_Shenay

my new OL Switcher is a Live safer! If you've ever even considered grabbing a switching pre-amp, trust me the sooner you grab one the better!

@AustinBlairRace

Thanks for having me today, @jdslabs ! Great to see a local company thriving and continuing to make top notch products right here in Collinsville, IL 👍

Michelle G.

Excited to build my cMoyBB!

@Autophase

A great sounding combination @TIDAL masters as source, through a @jdslabs #ODAC into @YamahaUK AX392 and finally out of my @TannoyHiFi DC6T Digital really is stunning when done properly

@the_mckern

New JDS Labs Element arrived today. Just gonna hang out in my office with headphones all night.

Ryan L.

Hi, recently purchased The Element, must say that it is the best DAC/AMP that I've used in it's price range, in my eyes (ears) it surpasses even DAC/AMPs double it's price. Love the product, support was great, keep up the great work g…

Steve L.

I'm blown away by the sound quality of the JDS Element with the Massdrop AKG K7XX. Smooth and effortless reproduction of all the frequencies with tons of power on tap. Killer amp and DAC! Great job JDS Labs!

Mark J.

"Just got my ODAC, sounds great, this unit is exactly what I needed and what I wanted."

@bmwilson14

I have had A LOT of audio equipment over the course of my life, but man my @jdslabs element is my favorite. (paired with @Audeze LCD-2's)

@DrJorts

Bought some new audio gear from @jdslabs and def took advantage of their free custom engraving

Joao A.

My new cMoyBB head amp just arrived! Looks great and sounds even better!

Ryan L.

"Hi, recently purchased The Element, must say that it is the best DAC/AMP that I've used in it's price range, in my eyes (ears) it surpasses even DAC/AMPs double it's price."

Oz M.

The El stack just arrive today, making the Elear sounding more transparent, love it.

Greg A.

I use the OL DAC with my surface laptop and my emotiva bas x a100 and polkaudio s15 and Dayton Sub 800. I really like the OL DAL it work really well with my system

@KeithTurner492

My headphone set up is finally complete! @jdslabs @Audeze

Marlyece B.

"Just got my first amp. O2. Great, sturdy little powerhouse. It really opens the soundstage and makes audio fuller with my AKG 700s. I had mine customized as well. Great way to make your amp yours!"

@JTCPingas

OL Switcher preamp is super useful. I got one for easy volume control for my new speakers, which I love! Headphones will always have a place in my heart, and the EL AMP+EL DAC are the sexiest pieces of audio gear I've ever seen! Clean, neutra…

@skotterbutt

"Man, @jdslabs has a fast shipping department."

Dan M.

My new custom Objective 2 is truly my new secret weapon for mixing university assignments. Sounds amazing with my 2i4 and K702 headphones. Thanks guys! :)

Paul Z.

I've finally reached my endgame in terms audio quality :) Sennheiser HD6XX and OBJECTIVE2+ODAC is audiophilia at its finest ^_^

@iamkdh92

O2+ODAC soldered up and sounding fantastic. Was curious how well the enclosure engraving would turn out with the gradient... @jdslabs freakin' killed it! Looks and sounds clean as hell!

Tim M.

JDS does their job well without resorting to Hyperbole to move product out the door. Glad my research led me to this small company with reasonable pricing, solid products.

@joshrogosin (NPR Tiny Desk Producer)

Great gear alert 🚨. No more hiss with my new O2 headphone amp from @jdslabs. #tinydesk concerts never sounded so good 🤩 🎧 🎶

Daniel W.

Just received my objective 2. Everything from packaging. Weight. Material and most of all the audio quality is 10/10. Even was caught off by the esd bag it was contained in. I'll be back for any possible audio needs

Ondrej K.

Greetings from the Czech Republic!

@poa_nyc

Candy Tin. Amp tin. @jdslabs

@Dmitry49

LOVE the copper ring around the volume knob. The Element by @jdslabs is my new desktop DAC.

Valentas N.

"ODAC REV B - is the best DAC (small size) in the market i ever tested, bullet proof design, very reliable, tested on PC/Mac literal plug-and-go."

@ddx_ow

I made it to the end-game. And boy does that sure sound nice. @UltimateEarsPro @jdslabs

@elijah_io

"Thanks again, @JDSLabs for the amazing O2 headphone amplifier. Very impressed; eyeing your OL DAC now."

@gadgetman007

"Picked up an O2 + ODAC. Cool engraving by @jdslabs."

Andy L.

Love my JDS setup!

@MarcoMHanna

Big knob. Big power. Okay, I’ve been a noob my entire life with audio until today. These are powering my HD 700’s and it feels like I’ve experienced music for the first time. @jdslabs you guys make some killer stuff!

Stephen A.

My listening setup I am very happy with the sound. JDS Labs makes exceptional products!

@adacnin

"@jdslabs thank you for making the element my favorite amp dac combo ever"

Bolt V.

My Objective 2 works great, and looks good to. Dropped some coin on a nice little Topping rack for it on Amazon. Thanks so much again JDS! I'm getting a lot of compliments on the sound and look of the amp

@NarptGaming

My new Sennheiser 6XX's next to the also new Element by @jdslabs

Steve N.

Love the Objective 2 - awesome little amp!

@JTCPingas

Huge shout-out to @jdslabs for early shipping on the Atom amp! I'm already in love with this thing! Thanks so much guys!

ScarisRacer

I'm absolutely loving my new OL DAC and Atom Amp from @jdslabs. Smooth low end, solid mid range and crisp highs. 100% Worth the wait!

Loki C.

I love so much your Objective2!! A masterpiece!

Jazmanaut

Just great customer service and no nonsense products, just pure performance!

@asaph

Hey @jdslabs The Element sounds ethereal and looks badass with my avatar engraved on the knob. Thanks! #audiophile #headphones

@0x

The Element, by @jdslabs

@Paul

Element 3 is installed and what can I say. What an upgrade. The screen is so useful and I absolutely love the volume control increments. It just feels so satisfying to change the volume now!

Haris J.

People always talk about how good some company is [*Insert your fav company here*] but I am here to tell you that JDS Labs just doesn't make great products they also provide you with Amazing customer service that I have not experienced anywhe…

Josh F.

"Arrived this morning.. Brilliant. Simply brilliant. Solid build. Solid sound. Cheers JDS Labs!"

Daniel L.

Purchased a couple devices from JDS. They are absolutely exemplary in quality. I purchased an Element from them a couple years ago and I've encountered zero reason to purchase another DAC/AMP.

hazemac

The OL DAC is a remarkable upgrade for me. More transparent. Clean. Real. Even without an amp change. Well done, JDS. Thank you.

Sam J.

 

Just wanted to commend the excellent customer service; I emailed the DIY section with a query regarding my failed O2 amp and I thought the "we respond fast" header would get me a response in 24-48 hours, I was shocked t…

Pedro V.

Received today the O2 kit, assembled in some time, and, wow, wow, wow!

@thwk_

From one diy project to another one... 🤓😎 Thanks @TheMagP1 & @jdslabs #O2Amp #ODAC #AIYProjects

Jeanette Y.

Very good customer service. Absolutely recommend this shop for high quality audiophile equipment. No matter where in the world you are, these guys will take great care of you.

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