Policies

General

  • All prices are listed in USD ($)
  • Orders ship worldwide from Collinsville, IL 62234, United States

Stock Policy

We display availability of every product on its respective product page as either 'In Stock' or 'Backorder'. Please note that payment is collected at the time your order is submitted.

  • In Stock Orders: Items are at JDS Labs. An estimated shipment date is displayed on the product page if shipping time will exceed 1 business day.
  • Preorders/Backorders: Please see estimated shipping date on the product page. If your order contains any backordered items, the order will ship once all items in your order are in stock.

Although JDS Labs strives to provide accurate availability dates, estimated shipment dates are subject to change.

Order Process

In stock items normally ship within 1 business day, Monday through Friday. You will be notified of any delays if your shipment is unable to depart within 2 business days.

Order status is indicated by two automated e-mails. You will receive an 'Order Confirmation' email immediatelly, followed later by a 'Shipment Notification' email containing tracking information. All messages are sent to the e-mail address you provide during checkout. Please check your junk mail folder if you have not received any messages from us.

Orders may be held for additional review when our shipping or finance departments encounter uncertainty. We will contact you immediatelly if further information is required.

Sales Tax

Sales tax of 8.10% shall be applied to orders placed by residents of Illinois, USA, as determined by your shipping address.

Changing an Order

Unshipped orders may be changed by contacting us. Because most orders ship within a few hours on weekdays, changes are not always possible.

If you have placed multiple orders the same day, we will try to combine your orders and issue a shipping discount. Combining mutliple orders is not always possible due to the quick pace of our automated shipping system.

Cancelling an Order

  • In Stock Orders: Unshipped orders of in stock items may be cancelled by contacting us. Please understand that custom engraved items are non-refundable once engraved.
  • Preorders/Backorders: Preordered and backordered items may be cancelled for full refund within 48 hours; a 10% reservation fee applies to preorder/backorder cancellations after 48 hours.

Address Corrections

Please contact us immediately if you have accidentally provided an incorrect shipping address. If your order has already shipped and address correction is not available from the shipping carrier, we will re-ship to your corrected address after the package has been returned to JDS Labs.

  • USPS - Shipping address changes are not possible while in transit.
  • UPS, DHL - Shipping address can be changed by carrier for $10.

Returns

General Information

  • Please arrange a Return Merchandise Authorization (RMA) number from JDS Labs prior to returning items.
  • Refunds or exchanges must be requested within 15 days of shipment delivery.
  • Items for exchange or refund must be in like new condition and include all original accessories.
  • Buyer is responsible for all shipping expenses and safe arrival of items to JDS Labs.
  • Most returns are processed within 1-2 business days of arrival.

Repairs

Please contact us if you believe your product requires warranty service. If an issue cannot be resolved by troubleshooting, we will provide an RMA number for inspection and repair.

Refunds

Sealed (unopened), non-engraved items may be returned for full refund minus shipping costs. Please note that a restocking fee applies to all opened items:

  • Amplifiers and DACs may be returned minus a 15% restocking fee. Custom engraved enclosures are non-refundable.
  • Cables are non-refundable, but are protected by warranty.
  • DIY Parts: Please understand that we cannot accept returns of do-it-yourself parts that have been soldered or otherwise assembled. Feel free to contact us for support instead!

Refunds requested for lost packages must be submitted in accordance with Shipping Policies.

Your refund will be applied to your original payment method: PayPal refunds are processed same day. Credit card refunds may take 1-2 business days to appear on your statement.

Exchanges

Please request an RMA number to arrange an exchange. We will respond with the most convenient option for you. To exchange for a different product, it's generally fastest to place a new order and arrange refund of the original item(s).

Warranty

Every JDS Labs amplifier and DAC is inspected twice prior to final packaging. Our technicians check fit and function of every button, jack, and audio channel via all available power and audio inputs and outputs. Perfect assemblies receive a stamped inspection card and are immediately sealed into final packaging. Warranty period begins upon arrival of your product:

  • Headphone Amplifiers and DACs are fully guaranteed against parts and electronic manufacturing defects for 2 years from original purchase date. Accidental damages and out-of-warranty amplifiers may be repaired at the discretion of a JDS Labs engineer. Transferrable warranty does not cover cosmetic flaws of used equipment. Buyer is responsible for shipping expenses to JDS Labs.
  • Audio Cables are protected by a 30 day replacement guarantee.
  • Headphones are protected by a 30 day replacement guarantee from JDS Labs. Please refer to manufacturer's specific warranty for service beyond 30 days.
  • DIY Parts: Please understand that we cannot guarantee do-it-yourself parts that have been soldered or otherwise assembled, due to the possibility of accidental soldering or ESD mistakes. Feel free to ask for help instead!

Warranty Transfers

All JDS Labs amplifiers and DACs carry a Transferable Warranty assigned by your Order Number. When selling JDS Labs amps/DACs on the aftermarket, please reach out to support with your order number and the new owner's name and email address, so that we can register the Transferable Warranty to the new owner. If you have already purchased a used amplifier, please ask the original owner to initiate transfer of their remaining warranty to you. If you purchased from a JDS Labs retailer, we may request a copy of your original receipt or invoice to determine remaining warranty duration.

JDS Labs

909 N Bluff Rd

Collinsville, IL 62234

United States

Adam N.

"Enjoying The Element with my Ether Cs!"

@pramodnundlall

Enjoying my stack!!! @jdslabs

@MarcoMHanna

Big knob. Big power. Okay, I’ve been a noob my entire life with audio until today. These are powering my HD 700’s and it feels like I’ve experienced music for the first time. @jdslabs you guys make some killer stuff!

@skotterbutt

"Man, @jdslabs has a fast shipping department."

@Autophase

A great sounding combination @TIDAL masters as source, through a @jdslabs #ODAC into @YamahaUK AX392 and finally out of my @TannoyHiFi DC6T Digital really is stunning when done properly

@Paul

Element 3 is installed and what can I say. What an upgrade. The screen is so useful and I absolutely love the volume control increments. It just feels so satisfying to change the volume now!

Steve L.

I'm blown away by the sound quality of the JDS Element with the Massdrop AKG K7XX. Smooth and effortless reproduction of all the frequencies with tons of power on tap. Killer amp and DAC! Great job JDS Labs!

Daniel L.

Purchased a couple devices from JDS. They are absolutely exemplary in quality. I purchased an Element from them a couple years ago and I've encountered zero reason to purchase another DAC/AMP.

@gadgetman007

"Picked up an O2 + ODAC. Cool engraving by @jdslabs."

Dan M.

My new custom Objective 2 is truly my new secret weapon for mixing university assignments. Sounds amazing with my 2i4 and K702 headphones. Thanks guys! :)

Joao A.

My new cMoyBB head amp just arrived! Looks great and sounds even better!

Steve N.

Love the Objective 2 - awesome little amp!

@0x

The Element, by @jdslabs

Marlyece B.

"Just got my first amp. O2. Great, sturdy little powerhouse. It really opens the soundstage and makes audio fuller with my AKG 700s. I had mine customized as well. Great way to make your amp yours!"

ScarisRacer

I'm absolutely loving my new OL DAC and Atom Amp from @jdslabs. Smooth low end, solid mid range and crisp highs. 100% Worth the wait!

Andy L.

Love my JDS setup!

@Dmitry49

LOVE the copper ring around the volume knob. The Element by @jdslabs is my new desktop DAC.

@KeithTurner492

My headphone set up is finally complete! @jdslabs @Audeze

Josh F.

"Arrived this morning.. Brilliant. Simply brilliant. Solid build. Solid sound. Cheers JDS Labs!"

Tim M.

JDS does their job well without resorting to Hyperbole to move product out the door. Glad my research led me to this small company with reasonable pricing, solid products.

@bmwilson14

I have had A LOT of audio equipment over the course of my life, but man my @jdslabs element is my favorite. (paired with @Audeze LCD-2's)

Jeanette Y.

Very good customer service. Absolutely recommend this shop for high quality audiophile equipment. No matter where in the world you are, these guys will take great care of you.

Mark J.

"Just got my ODAC, sounds great, this unit is exactly what I needed and what I wanted."

@elijah_io

"Thanks again, @JDSLabs for the amazing O2 headphone amplifier. Very impressed; eyeing your OL DAC now."

Oz M.

The El stack just arrive today, making the Elear sounding more transparent, love it.

Bolt V.

My Objective 2 works great, and looks good to. Dropped some coin on a nice little Topping rack for it on Amazon. Thanks so much again JDS! I'm getting a lot of compliments on the sound and look of the amp

Michelle G.

Excited to build my cMoyBB!

Ondrej K.

Greetings from the Czech Republic!

Pedro V.

Received today the O2 kit, assembled in some time, and, wow, wow, wow!

@M_Shenay

my new OL Switcher is a Live safer! If you've ever even considered grabbing a switching pre-amp, trust me the sooner you grab one the better!

Tomer G.

New toy: JDS Labs, Inc. El DAC. Initial impression is remarkably neutral sound along with remarkable resolution and detail

@thwk_

From one diy project to another one... 🤓😎 Thanks @TheMagP1 & @jdslabs #O2Amp #ODAC #AIYProjects

Jazmanaut

Just great customer service and no nonsense products, just pure performance!

@JTCPingas

OL Switcher preamp is super useful. I got one for easy volume control for my new speakers, which I love! Headphones will always have a place in my heart, and the EL AMP+EL DAC are the sexiest pieces of audio gear I've ever seen! Clean, neutra…

@NarptGaming

My new Sennheiser 6XX's next to the also new Element by @jdslabs

@kelko

Kudos to @jdslabs - not only are their products breathtakingly good. Their customer service and support is equally awesome. Thanks for all the help 🙏

hazemac

The OL DAC is a remarkable upgrade for me. More transparent. Clean. Real. Even without an amp change. Well done, JDS. Thank you.

@asaph

Hey @jdslabs The Element sounds ethereal and looks badass with my avatar engraved on the knob. Thanks! #audiophile #headphones

@iamkdh92

O2+ODAC soldered up and sounding fantastic. Was curious how well the enclosure engraving would turn out with the gradient... @jdslabs freakin' killed it! Looks and sounds clean as hell!

@adacnin

"@jdslabs thank you for making the element my favorite amp dac combo ever"

Sam J.

 

Just wanted to commend the excellent customer service; I emailed the DIY section with a query regarding my failed O2 amp and I thought the "we respond fast" header would get me a response in 24-48 hours, I was shocked t…

Ryan L.

"Hi, recently purchased The Element, must say that it is the best DAC/AMP that I've used in it's price range, in my eyes (ears) it surpasses even DAC/AMPs double it's price."

@ddx_ow

I made it to the end-game. And boy does that sure sound nice. @UltimateEarsPro @jdslabs

@joshrogosin (NPR Tiny Desk Producer)

Great gear alert 🚨. No more hiss with my new O2 headphone amp from @jdslabs. #tinydesk concerts never sounded so good 🤩 🎧 🎶

@poa_nyc

Candy Tin. Amp tin. @jdslabs

@Paul

Element 3 is installed and what can I say. What an upgrade. The screen is so useful and I absolutely love the volume control increments. It just feels so satisfying to change the volume now!

Stephen A.

My listening setup I am very happy with the sound. JDS Labs makes exceptional products!

Haris J.

People always talk about how good some company is [*Insert your fav company here*] but I am here to tell you that JDS Labs just doesn't make great products they also provide you with Amazing customer service that I have not experienced anywhe…

@AustinBlairRace

Thanks for having me today, @jdslabs ! Great to see a local company thriving and continuing to make top notch products right here in Collinsville, IL 👍

Paul Z.

I've finally reached my endgame in terms audio quality :) Sennheiser HD6XX and OBJECTIVE2+ODAC is audiophilia at its finest ^_^

Greg A.

I use the OL DAC with my surface laptop and my emotiva bas x a100 and polkaudio s15 and Dayton Sub 800. I really like the OL DAL it work really well with my system

Valentas N.

"ODAC REV B - is the best DAC (small size) in the market i ever tested, bullet proof design, very reliable, tested on PC/Mac literal plug-and-go."

Loki C.

I love so much your Objective2!! A masterpiece!

@JTCPingas

Huge shout-out to @jdslabs for early shipping on the Atom amp! I'm already in love with this thing! Thanks so much guys!

Ryan L.

Hi, recently purchased The Element, must say that it is the best DAC/AMP that I've used in it's price range, in my eyes (ears) it surpasses even DAC/AMPs double it's price. Love the product, support was great, keep up the great work g…

@DrJorts

Bought some new audio gear from @jdslabs and def took advantage of their free custom engraving

@the_mckern

New JDS Labs Element arrived today. Just gonna hang out in my office with headphones all night.

Daniel W.

Just received my objective 2. Everything from packaging. Weight. Material and most of all the audio quality is 10/10. Even was caught off by the esd bag it was contained in. I'll be back for any possible audio needs

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